Operations - Competitive Priorities (AKA Process Performance Objective)

1. Cost
2. Quality

•  Consistent Quality - On-specification Product
•  Top Quality - Superior Design / Durability etc.,

3. Time (Speed & Dependability)

•  Quick Delivery
•  On-Time Delivery - Important requirement for Just-In-Time (JIT)
•  Time-to-Market for New Product or Service Development and to market the same.

4. Flexibility

•  Customization
•  Variety
•  Volume Flexibility

Operations Strategy - Competitive Priorities