Showing posts with label Strategy. Show all posts
Showing posts with label Strategy. Show all posts

Wednesday, April 02, 2014

Objective vs Subjective


 



Objective

Subjective

Based upon Observation of measurable facts Personal opinions, assumptions, interpretations and beliefs
Commonly found in Encyclopedias, textbooks, news reporting Newspaper editorials, blogs, biographies, comments on the Internet
Suitable for decision making? Yes (usually) No (usually)
Suitable for news reporting? Yes No

Examples of Objective and Subjective Writing

Here are some examples of objective and subjective statements:
  • "47% of Americans pay no federal income tax. These people believe they are victims and would never vote for a Republican candidate." In this quote (which paraphrases Mitt Romney), the first statement is objective. It is a measurable fact that 47% of Americans do not pay federal income taxes. However, the second statement is Romney's personal point of view and is entirely subjective.
  • Apple only allows apps that the company has approved to be installed on iOS devices. The company does not care about openness of their platform. Once again the first statement here is objective, while the second is subjective because fans of the company could argue, as Steve Jobs did, that iOS is indeed an "open" platform.
Refer: http://www.diffen.com/difference/Objective_vs_Subjective


 

 

















Thursday, March 20, 2014

Improving cost structures

Margins can only be improved by increasing sales prices, or reducing costs. As prices in real terms for many of the industry’s staple products have eroded over many years, the focus has long been on reducing costs. Indeed, in our recent report CEO Perspectives, Viewpoints of CEOs in the forest, paper & packaging industry 2010 virtually all CEOs report that their companies have been actively cutting costs. These measures do not guarantee increased margins, if they do not offset increases in the cost of raw materials or in other key inputs such as energy and transportation. The industry tendency to pass cost savings through to customers rather than building returns for its investors will need to change.
The volatility of energy costs is of particular concern, and potentially affected more by government action than by market forces. Many executives attempt to hedge against this volatility by increasing energy efficiency and their own capacity to generate power internally.
Transport costs represent another significant line item, largely linked to oil price fluctuations. For some, locked into high transport costs, it may mean a shift in production locations.
Improving cost structures means reducing the cost of inputs and processes through savings and efficiencies and not competing away those gains by chasing sales prices down. It means a change in mindset away from volume and capacity utilisation, to focus on margin. It therefore means the closure of both unprofitable capacity and even currently profitable capacity if that enhances the overall return on the remaining assets. In short, a radical overhaul of business models may be necessary to achieve real and sustained margin improvement from existing product platforms

Industry Cost Structures

Different industries have different cost structures. Some industries are labor intensive. Others are material or capital intensive. In distribution, regardless of industry, most of the costs are the acquisition of products purchased from manufacturers.

The same is true for retail operations like a grocery store, where 70% or more of expenditures go toward the food and merchandise displayed in the stores.
Performance management and measurement differ between industries and should reflect the cost structures of those businesses.

In a typical manufacturing organization, half the costs are raw materials or component parts purchased from suppliers.

For the manufacturer, the acquisition costs of material and component parts are critical.
The emphasis of performance management should be on the processes and activities for product manufacturing and the activities associated with the procurement of materials. Effective supply chain management is critical.

In the capital intensive semiconductor industry half the cost structure is deprecation of the capital investment. Once the investment is made, the deprecation cost is fixed for the foreseeable future.
Emphasis should be placed on project management and activities related to capital investment analysis, authorization, and decision.

In a service organization, like a consulting firm or software developer, as much as 75% of the costs can be people and people related (offices, telephones, and computers).

For the service organization, it’s all about managing the effectiveness and efficiency of human labor.
Harder to measure but critical for performance are the ideas and innovations that come from knowledge workers.

For a company like Nike that invests heavily in its brand, the largest expenditures are related to marketing, advertising, and promotion.

In the Nike like example the key activities to manage might include those related to the design and procurement of advertising or management and recruitment of celebrity endorsements.
In the oil and gas industry significant expenditures are made to drill wells to explore for oil and natural gas, many of which are dry or not commercially viable.

Activities related to collecting seismic data and evaluating underground formations are critical to the overall success rate.

Use a simple pie chart to identify the overall cost structure of your business. Review your performance management and measurement systems to determine that they address the large cost items…

Thursday, February 13, 2014

US Telecom Consolidation

Refer: http://online.wsj.com/news/articles/SB10001424052748704471904576229250860034510?mg=reno64-wsj&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB10001424052748704471904576229250860034510.html

Friday, January 31, 2014

10 ways telecom can make money in the future a.k.a. telecom revenue 2.0

LTE roll-outs are taking place in America and Europe. Over-the-top-players are likely to start offering large-scale and free HD mobile VoIP over the next 6-18 months. Steeply declining ARPU will be the result. The telecom industry needs new revenue: telecom revenue 2.0. How can they do it?

1. Become a Telecom Venture Capitalist
Buying the number 2 o 3 player in a new market or creating a copy-cat solution has not worked. Think about Terra/Lycos/Vivendi portals, Keteque, etc. So the better option is to make sure innovative startups get partly funded by telecom operators. This assures that operators will be able to launch innovative solutions in the future. Just being a VC will not be enough. Also investment in quickly launching the new startup services and incorporating them into the existing product catalog are necessary.

2. SaaSification & Monetization
SaaS monetization is not reselling SaaS and keeping a 30-50% revenue share. SaaS monetization means offering others the development/hosting tools, sales channels, support facilities, etc. to quickly launch new SaaS solutions that are targeted at new niche or long tail segments. SaaSification means that existing license-based on-site applications can be quickly converted into subscription-based SaaS offerings. The operator is a SaaS enabler and brings together SaaS creators with SaaS customers.

3. Enterprise Mobilization, BPaaS and BYOD
There are millions of small, medium and large enterprises that have employees which bring smartphones and tablets to work [a.k.a. BYOD - bring-your-own-device]. Managing these solutions (security, provisioning, etc.) as well as mobilizing applications and internal processes [a.k.a. BPaaS - business processes as a service] will be a big opportunity. Corporate mobile app and mobile SaaS stores will be an important starting point. Solutions to quickly mobilize existing solutions, ideally without programming should come next.

4. M2M Monetization Solutions
At the moment M2M is not having big industry standards yet. Operators are ideally positioned to bring standards to quickly connect millions of devices and sensors to value added services. Most of these solutions will not be SIM-based so a pure-SIM strategy is likely to fail. Operators should think about enabling others to take advantage of the M2M revolution instead of building services themselves. Be the restaurant, tool shop and clothing store and not the gold digger during a gold rush.

5. Big Data and Data Intelligence as a Service
Operators are used to manage peta-bytes of data. However converting this data into information and knowledge is the next step towards monetizing data. At the moment big data solutions focus on storing, manipulating and reporting large volume of data. However the Big Data revolution is only just starting. We need big data apps, big data app stores, “big datafication” tools, etc.

6. All-you-can-eat HD Video-on-Demand
Global content distribution can be better done with the help of operators then without. Exporting Netflix-like business models to Europe, Asia, Africa, Latin-America, etc. is urgently necessary if Hollywood wants to avoid the next generation believing “content = free”. All-you-can-eat movies, series and music for €15/month is what should be aimed for.

7. NFC, micro-subscriptions, nano-payments, anonymous digital cash, etc.
Payment solutions are hot. Look at Paypal, Square, Dwolla, etc. Operators could play it nice and ask Visa, Mastercard, etc. how they can assist. However going a more disruptive route and helping Square and Dwolla serve a global marketplace are probably more lucrative. Except for NFC solutions also micro-subscriptions (e.g. €0.05/month) or nano-payments (e.g. €0.001/transaction) should be looked at.
Don’t forget that people will still want to buy things in a digital world which they do not want others to know about or from people or companies they do not trust. Anonymous digital cash solutions are needed when physical cash is no longer available. Unless of course you expect people to buy books about getting a divorce with the family’s credit card…

8. Build your own VAS for consumers and enterprises – iVAS.
Conference calls, PBX, etc. were the most advanced communication solutions offered by operators until recently. However creating visual drag-and-drop environments in which non-technical users can combine telecom and web assets to create new value-added-services can result in a new generation of VAS: iVAS. The VAS in which personal solutions are resolved by the people who suffer them. Especially in emerging countries where wide-spread smartphones and LTE are still some years off, iVAS can still have some good 3-5 years ahead. Examples would be personalized numbering schemas for my family & friends, distorting voices when I call somebody, etc. Let consumers and small enterprises be the creators by offering them visual  do-it-yourself tools. Combine solutions like Invox, OpenVBX, Google’s App Inventor, etc.

9. Software-defined networking solutions & Network as a Service
Networks are changing from hardware to software. This means network virtualization, outsourcing of network solutions (e.g. virtualized firewalls), etc. Operators are in a good position to offer a new generation of complex network solutions that can be very easily managed via a browser. Enterprises could substitute expensive on-site hardware for cheap monthly subscriptions of virtualized network solutions.

10. Long-Tail Solutions
Operators could be offering a large catalog of long-tail solutions that are targeted at specific industries or problem domains. Thousands of companies are building multi-device solutions. Mobile &  SmartTV virtualization and automated testing solutions would be of interest to them. Low-latency solutions could be of interest to the financial sector, e.g. automated trading. Call center and customer support services on-demand and via a subscription model. Many possible services in the collective intelligence, crowd-sourcing, gamification, computer vision, natural language processing, etc. domains.
Basically operators should create new departments that are financially and structurally independent from the main business and that look at new disruptive technologies/business ideas and how either directly or via partners new revenue can be generated with them.

What not to do?
Waste any more time. Do not focus on small or late-to-market solutions, e.g. reselling Microsoft 365, RCS like Joyn, etc. Focus on industry-changers, disruptive innovations, etc.
Yes LTE roll-out is important but without any solutions for telecom revenue 2.0, LTE will just kill ARPU. So action is required now. Action needs to be quick [forget about RFQs], agile [forget about standards - the iPhone / AppStore is a proprietary solution], well subsidized [no supplier will invest big R&D budgets to get a 15% revenue share] and independent [of red tape and corporate control so risk taking is rewarded, unless of course you predicted 5 years ago that Facebook and Angry Bird would be changing industries]…

Refer: http://telruptive.com/2012/03/26/10-ways-telecom-can-make-money-in-the-future-a-k-a-telecom-revenue-2-0/
 

Thursday, January 30, 2014

Priciing Strategies

Marketing - Pricing approaches and strategies
There are three main approaches a business takes to setting price:
Cost-based pricing: price is determined by adding a profit element on top of the cost of making the product. 
Customer-based pricing: where prices are determined by what a firm believes customers will be prepared to pay
Competitor-based pricing: where competitor prices are the main influence on the price set Let’s take a brief look at each of these approaches;

Cost based pricing

This involves setting a price by adding a fixed amount or percentage to the cost of making or buying the product.  In some ways this is quite an old-fashioned and somewhat discredited pricing strategy, although it is still widely used. 
After all, customers are not too bothered what it cost to make the product – they are interested in what value the product provides them.  
Cost-plus (or “mark-up”) pricing is widely used in retailing, where the retailer wants to know with some certainty what the gross profit margin of each sale will be. An advantage of this approach is that the business will know that its costs are being covered.  The main disadvantage is that cost-plus pricing may lead to products that are priced un-competitively.
Here is an example of cost-plus pricing, where a business wishes to ensure that it makes an additional £50 of profit on top of the unit cost of production.
Unit cost
£100
Mark-up
50%
Selling price
£150
How high should the mark-up percentage be? That largely depends on the normal competitive practice in a market and also whether the resulting price is acceptable to customers.
In the UK a standard retail mark-up is 2.4 times the cost the retailer pays to its supplier (normally a wholesaler).  So, if the wholesale cost of a product is £10 per unit, the retailer will look to sell it for 2.4x £10 = £24.  This is equal to a total mark-up of £14 (i.e. the selling price of £24 less the bought cost of £10).
The main advantage of cost-based pricing is that selling prices are relatively easy to calculate.  If the mark-up percentage is applied consistently across product ranges, then the business can also predict more reliably what the overall profit margin will be.

Customer-based pricing

Penetration pricing
You often see the tagline “special introductory offer” – the classic sign of penetration pricing. The aim of penetration pricing is usually to increase market share of a product, providing the opportunity to increase price once this objective has been achieved.
Penetration pricing is the pricing technique of setting a relatively low initial entry price, usually lower than the intended established price, to attract new customers. The strategy aims to encourage customers to switch to the new product because of the lower price.
Penetration pricing is most commonly associated with a marketing objective of increasing market share or sales volume.  In the short term, penetration pricing is likely to result in lower profits than would be the case if price were set higher.  However, there are some significant benefits to long-term profitability of having a higher market share, so the pricing strategy can often be justified.
Penetration pricing is often used to support the launch of a new product, and works best when a product enters a market with relatively little product differentiation and where demand is price elastic – so a lower price than rival products is a competitive weapon. 
Price skimming
Skimming involves setting a high price before other competitors come into the market.  This is often used for the launch of a new product which faces little or no competition – usually due to some technological features.  Such products are often bought by “early adopters” who are prepared to pay a higher price to have the latest or best product in the market.
Good examples of price skimming include innovative electronic products, such as the Apple iPad and Sony PlayStation 3. There are some other problems and challenges with this approach:
Price skimming as a strategy cannot last for long, as competitors soon launch rival products which put pressure on the price (e.g. the launch of rival products to the iPhone or iPod).
Distribution (place) can also be a challenge for an innovative new product. It may be necessary to give retailers higher margins to convince them to stock the product, reducing the improved margins that can be delivered by price skimming. A final problem is that by price skimming, a firm may slow down the volume growth of demand for the product.  This can give competitors more time to develop alternative products ready for the time when market demand (measured in volume) is strongest.
Loss leaders
The use of loss leaders is a method of sales promotion.  A loss leader is a product priced below cost-price in order to attract consumers into a shop or online store. The purpose of making a product a loss leader is to encourage customers to make further purchases of profitable goods while they are in the shop.  But does this strategy work?
Pricing is a key competitive weapon and a very flexible part of the marketing mix.
If a business undercuts its competitors on price, new customers may be attracted and existing customers may become more loyal. So, using a loss leader can help drive customer loyalty.
One risk of using a loss leader is that customers may take the opportunity to “bulk-buy”.  If the price discount is sufficiently deep, then it makes sense for customers to buy as much as they can (assuming the product is not perishable).
Using a loss leader is essentially a short-term pricing tactic for any one product.  Customers will soon get used to the tactic, so it makes sense to change the loss leader or its merchandising every so often.
Predatory pricing (note: this is illegal)
With predatory pricing, prices are deliberately set very low by a dominant competitor in the market in order to restrict or prevent competition.  The price set might even be free, or lead to losses by the predator.  Whatever the approach, predatory pricing is illegal under competition law.
Psychological pricing
Sometimes prices are set at what seem to be unusual price points.  For example, why are DVD’s priced at £12.99 or £14.99? The answer is the perceived price barriers that customers may have.  They will buy something for £9.99, but think that £10 is a little too much.  So a price that is one pence lower can make the difference between closing the sale, or not!
The aim of psychological pricing is to make the customer believe the product is cheaper than it really is.  Pricing in this way is intended to attract customers who are looking for “value”.

Competitor-based pricing

If there is strong competition in a market, customers are faced with a wide choice of who to buy from. They may buy from the cheapest provider or perhaps from the one which offers the best customer service.  But customers will certainly be mindful of what is a reasonable or normal price in the market.
Most firms in a competitive market do not have sufficient power to be able to set prices above their competitors. They tend to use “going-rate” pricing – i.e. setting a price that is in line with the prices charged by direct competitors.  In effect such businesses are “price-takers” – they must accept the going market price as determined by the forces of demand and supply.
An advantage of using competitive pricing is that selling prices should be line with rivals, so price should not be a competitive disadvantage.
The main problem is that the business needs some other way to attract customers.  It has to use non-price methods to compete – e.g. providing distinct customer service or better availability. 

Refer: http://www.tutor2u.net/business/gcse/marketing_pricing_strategies.htm

Wednesday, January 01, 2014

Fortune 100 - Vision & Mission




Understanding the fundamental difference between Mission and Vision is critical to anyone aspiring to become a business leader. I found the following presentation with the Fortune 100 companies vision & mission statements. Please click the below.

Fortune 100 - Vision & Mission Statements

Overview of the Strategic Planning Process

Wednesday, November 20, 2013

Techniques of Demand Forecasting

Broadly speaking, there are two approaches to demand forecasting- one is to obtain information about the likely purchase behavior of the buyer through collecting expert’s opinion or by conducting interviews with consumers, the other is to use past experience as a guide through a set of statistical techniques. Both these methods rely on varying degrees of judgment. The first method is usually found suitable for short-term forecasting, the latter for long-term forecasting. There are specific techniques which fall under each of these broad methods.
Simple Survey Method:
For forecasting the demand for existing product, such survey methods are often employed. In this set of methods, we may undertake the following exercise.
1) Experts Opinion Poll: In this method, the experts on the particular product whose demand is under study are requested to give their ‘opinion’ or ‘feel’ about the product. These experts, dealing in the same or similar product, are able to predict the likely sales of a given product in future periods under different conditions based on their experience. If the number of such experts is large and their experience-based reactions are different, then an average-simple or weighted –is found to lead to unique forecasts. Sometimes this method is also called the ‘hunch method’ but it replaces analysis by opinions and it can thus turn out to be highly subjective in nature.
2) Reasoned Opinion-Delphi Technique: This is a variant of the opinion poll method. Here is an attempt to arrive at a consensus in an uncertain area by questioning a group of experts repeatedly until the responses appear to converge along a single line. The participants are supplied with responses to previous questions (including seasonings from others in the group by a coordinator or a leader or operator of some sort). Such feedback may result in an expert revising his earlier opinion. This may lead to a narrowing down of the divergent views (of the experts) expressed earlier. The Delphi Techniques, followed by the Greeks earlier, thus generates “reasoned opinion” in place of “unstructured opinion”; but this is still a poor proxy for market behavior of economic variables.
3) Consumers Survey- Complete Enumeration Method: Under this, the forecaster undertakes a complete survey of all consumers whose demand he intends to forecast, Once this information is collected, the sales forecasts are obtained by simply adding the probable demands of all consumers. The principle merit of this method is that the forecaster does not introduce any bias or value judgment of his own. He simply records the data and aggregates. But it is a very tedious and cumbersome process; it is not feasible where a large number of consumers are involved. Moreover if the data are wrongly recorded, this method will be totally useless.
4) Consumer Survey-Sample Survey Method: Under this method, the forecaster selects a few consuming units out of the relevant population and then collects data on their probable demands for the product during the forecast period. The total demand of sample units is finally blown up to generate the total demand forecast. Compared to the former survey, this method is less tedious and less costly, and subject to less data error; but the choice of sample is very critical. If the sample is properly chosen, then it will yield dependable results; otherwise there may be sampling error. The sampling error can decrease with every increase in sample size
5) End-user Method of Consumers Survey: Under this method, the sales of a product are projected through a survey of its end-users. A product is used for final consumption or as an intermediate product in the production of other goods in the domestic market, or it may be exported as well as imported. The demands for final consumption and exports net of imports are estimated through some other forecasting method, and its demand for intermediate use is estimated through a survey of its user industries.
Complex Statistical Methods:
We shall now move from simple to complex set of methods of demand forecasting. Such methods are taken usually from statistics. As such, you may be quite familiar with some the statistical tools and techniques, as a part of quantitative methods for business decisions.
(1) Time series analysis or trend method: Under this method, the time series data on the under forecast are used to fit a trend line or curve either graphically or through statistical method of Least Squares. The trend line is worked out by fitting a trend equation to time series data with the aid of an estimation method. The trend equation could take either a linear or any kind of non-linear form. The trend method outlined above often yields a dependable forecast. The advantage in this method is that it does not require the formal knowledge of economic theory and the market, it only needs the time series data. The only limitation in this method is that it assumes that the past is repeated in future. Also, it is an appropriate method for long-run forecasts, but inappropriate for short-run forecasts. Sometimes the time series analysis may not reveal a significant trend of any kind. In that case, the moving average method or exponentially weighted moving average method is used to smoothen the series.
(2) Barometric Techniques or Lead-Lag indicators method: This consists in discovering a set of series of some variables which exhibit a close association in their movement over a period or time.
For example, it shows the movement of agricultural income (AY series) and the sale of tractors (ST series). The movement of AY is similar to that of ST, but the movement in ST takes place after a year’s time lag compared to the movement in AY. Thus if one knows the direction of the movement in agriculture income (AY), one can predict the direction of movement of tractors’ sale (ST) for the next year. Thus agricultural income (AY) may be used as a barometer (a leading indicator) to help the short-term forecast for the sale of tractors.
Generally, this barometric method has been used in some of the developed countries for predicting business cycles situation. For this purpose, some countries construct what are known as ‘diffusion indices’ by combining the movement of a number of leading series in the economy so that turning points in business activity could be discovered well in advance. Some of the limitations of this method may be noted however. The leading indicator method does not tell you anything about the magnitude of the change that can be expected in the lagging series, but only the direction of change. Also, the lead period itself may change overtime. Through our estimation we may find out the best-fitted lag period on the past data, but the same may not be true for the future. Finally, it may not be always possible to find out the leading, lagging or coincident indicators of the variable for which a demand forecast is being attempted.
3) Correlation and Regression: These involve the use of econometric methods to determine the nature and degree of association between/among a set of variables. Econometrics, you may recall, is the use of economic theory, statistical analysis and mathematical functions to determine the relationship between a dependent variable (say, sales) and one or more independent variables (like price, income, advertisement etc.). The relationship may be expressed in the form of a demand function, as we have seen earlier. Such relationships, based on past data can be used for forecasting. The analysis can be carried with varying degrees of complexity. Here we shall not get into the methods of finding out ‘correlation coefficient’ or ‘regression equation’; you must have covered those statistical techniques as a part of quantitative methods. Similarly, we shall not go into the question of economic theory. We shall concentrate simply on the use of these econometric techniques in forecasting.
We are on the realm of multiple regression and multiple correlation. The form of the equation may be:
DX = a + b1 A + b2PX + b3Py
You know that the regression coefficients b1, b2, b3 and b4 are the components of relevant elasticity of demand. For example, b1 is a component of price elasticity of demand. The reflect the direction as well as proportion of change in demand for x as a result of a change in any of its explanatory variables. For example, b2< 0 suggest that DX and PX are inversely related; b4 > 0 suggest that x and y are substitutes; b3 > 0 suggest that x is a normal commodity with commodity with positive income-effect.
Given the estimated value of and bi, you may forecast the expected sales (DX), if you know the future values of explanatory variables like own price (PX), related price (Py), income (B) and advertisement (A). Lastly, you may also recall that the statistics R2 (Co-efficient of determination) gives the measure of goodness of fit. The closer it is to unity, the better is the fit, and that way you get a more reliable forecast.
The principle advantage of this method is that it is prescriptive as well descriptive. That is, besides generating demand forecast, it explains why the demand is what it is. In other words, this technique has got both explanatory and predictive value. The regression method is neither mechanistic like the trend method nor subjective like the opinion poll method. In this method of forecasting, you may use not only time-series data but also cross section data. The only precaution you need to take is that data analysis should be based on the logic of economic theory.
(4) Simultaneous Equations Method: Here is a very sophisticated method of forecasting. It is also known as the ‘complete system approach’ or ‘econometric model building’. In your earlier units, we have made reference to such econometric models. Presently we do not intend to get into the details of this method because it is a subject by itself. Moreover, this method is normally used in macro-level forecasting for the economy as a whole; in this course, our focus is limited to micro elements only. Of course, you, as corporate managers, should know the basic elements in such an approach.
The method is indeed very complicated. However, in the days of computer, when package programmes are available, this method can be used easily to derive meaningful forecasts. The principle advantage in this method is that the forecaster needs to estimate the future values of only the exogenous variables unlike the regression method where he has to predict the future values of all, endogenous and exogenous variables affecting the variable under forecast. The values of exogenous variables are easier to predict than those of the endogenous variables. However, such econometric models have limitations, similar to that of regression method.

Monday, July 15, 2013

Structure of organisations

Structure of organisations

Organisations are structured in radically different ways ranging from relatively fixed structures with positions, rules, and established chains of communication to dynamic structures in which people belong to teams that are continually being formed and reformed for the duration of a project.
Typical ways of organising people are:

1. By function - dividing the organisation up into groups with similar specialisms e.g. marketing, finance and accounts, human resources, etc.

2. By product - grouping people together according to the product they make. For example, BIC has three main divisions - pens, lighters, and razors.

3. By process - grouping people together according to the processes that they are carrying out. For example retailing organisations like Argos and Travis Perkins will group employees according to whether they are involved in packing and display or customer service.

4. By geographical area - most large companies are widely dispersed. Companies like BIC, Gillette, Kellogg's, etc have European and North American divisions.

 A further way of organising organisations, which is very popular today, is in a matrix pattern. A matrix is often two dimensional but can have more dimensions. In a matrix system an employee can be in two or more structures at the same time - e.g. a team in lighter production, and a team in marketing at the same time. Matrix structures allow considerable flexibility because employees can shift to different teams within the overall matrix structure.
Organisations can also be highly centralised or largely decentralised. In a highly centralised structure control will be tight from the centre or Head Office of the organisation. In contrast, in a decentralised organisation power will be passed down to the various project managers and teams.

Organisation and control

People are organised in different ways in different organisations depending on factors such as:
  • the size of the organisation
  • culture of the organisation (typical pattern of doing things in the organisation)
  • nature of the industry
  • managers preferred structures etc.

A basic distinction can be made between tall hierarchical organisations, and flatter teamwork structured organisations.
A tall organisation will have several layers of command:
In contrast team structures will be based on cells of team members working together, often belonging to several project teams which form and reform as projects start and finish.
The term span of control is the number of people that an individual manages or controls. In tall hierarchical organisations an individual employee may have a wide span of control. In contrast in a teamwork structure the span of control may be narrow or may not exist at all.

Wednesday, June 05, 2013

Metrics vs KPIs


Metrics vs KPIs


A metric is any standard of measurement - 

  • number of incidents logged, 
  • average time to log incident, 
  • percentage incidents resolved within agreed service level etc.

A Key Performance Indicator (KPI) is a metric that you have chosen that will give an indication of your performance and can be used as a driver for improvement. In general it's prefered to just chose a few KPIs (say 3 or 4) to focus on.

The point is this: a metric is just a measurement. A KPI is an indicator (a metric) that you have chosen, and agreed with your partners (whether internal to IT or with customers), that will determine whether you are meeting your critical success factors (CSF).

Monday, June 03, 2013

Porter’s Five Forces


Assessing the Balance of Power in a Business Situation


The Porter's Five Forces tool is a simple but powerful tool for understanding where power lies in a business situation. This is useful, because it helps you understand both the strength of your current competitive position, and the strength of a position you're considering moving into.

With a clear understanding of where power lies, you can take fair advantage of a situation of strength, improve a situation of weakness, and avoid taking wrong steps. This makes it an important part of your planning toolkit.

Conventionally, the tool is used to identify whether new products, services or businesses have the potential to be profitable. However it can be very illuminating when used to understand the balance of power in other situations.

Understanding the Tool:

Five Forces Analysis assumes that there are five important forces that determine competitive power in a business situation. These are: 

Supplier Power: Here you assess how easy it is for suppliers to drive up prices. This is driven by the number of suppliers of each key input, the uniqueness of their product or service, their strength and control over you, the cost of switching from one to another, and so on. The fewer the supplier choices you have, and the more you need suppliers' help, the more powerful your suppliers are.
Buyer Power: Here you ask yourself how easy it is for buyers to drive prices down. Again, this is driven by the number of buyers, the importance of each individual buyer to your business, the cost to them of switching from your products and services to those of someone else, and so on. If you deal with few, powerful buyers, then they are often able to dictate terms to you.
Competitive Rivalry: What is important here is the number and capability of your competitors. If you have many competitors, and they offer equally attractive products and services, then you'll most likely have little power in the situation, because suppliers and buyers will go elsewhere if they don't get a good deal from you. On the other hand, if no-one else can do what you do, then you can often have tremendous strength.
Threat of Substitution: This is affected by the ability of your customers to find a different way of doing what you do – for example, if you supply a unique software product that automates an important process, people may substitute by doing the process manually or by outsourcing it. If substitution is easy and substitution is viable, then this weakens your power.
Threat of New Entry: Power is also affected by the ability of people to enter your market. If it costs little in time or money to enter your market and compete effectively, if there are few economies of scale in place, or if you have little protection for your key technologies, then new competitors can quickly enter your market and weaken your position. If you have strong and durable barriers to entry, then you can preserve a favorable position and take fair advantage of it.


These forces can be neatly brought together in a diagram like the one in figure 1 below:


Figure 1 - Porter's Five Forces



Use the Tool


Brainstorm the relevant factors for your market or situation, and then check against the factors listed for the force in the diagram above.


Then, mark the key factors on the diagram, and summarize the size and scale of the force on the diagram. An easy way of doing this is to use, for example, a single "+" sign for a force moderately in your favor, or "--" for a force strongly against you (you can see this in the example below).


Then look at the situation you find using this analysis and think through how it affects you. Bear in mind that few situations are perfect; however looking at things in this way helps you think through what you could change to increase your power with respect to each force. What’s more, if you find yourself in a structurally weak position, this tool helps you think about what you can do to move into a stronger one.


This tool was created by Harvard Business School professor, Michael Porter, to analyze the attractiveness and likely-profitability of an industry. Since publication, it has become one of the most important business strategy tools. The classic article which introduces it is "How Competitive Forces Shape Strategy" in Harvard Business Review 57, March – April 1979, pages 86-93.
Example:


Martin Johnson is deciding whether to switch career and become a farmer – he's always loved the countryside, and wants to switch to a career where he's his own boss. He creates the following Five Forces Analysis as he thinks the situation through:


Figure 2 - Porter's Five Forces Example - Buying a Farm









This worries him:
The threat of new entry is quite high: if anyone looks as if they're making a sustained profit, new competitors can come into the industry easily, reducing profits.
Competitive rivalry is extremely high: if someone raises prices, they'll be quickly undercut. Intense competition puts strong downward pressure on prices.
Buyer Power is strong, again implying strong downward pressure on prices.
There is some threat of substitution.


Unless he is able to find some way of changing this situation, this looks like a very tough industry to survive in. Maybe he'll need to specialize in a sector of the market that's protected from some of these forces, or find a related business that's in a stronger position.




Key Points:


Porter's Five Forces Analysis is an important tool for assessing the potential for profitability in an industry. With a little adaptation, it is also useful as a way of assessing the balance of power in more general situations.


It works by looking at the strength of five important forces that affect competition:
Supplier Power: The power of suppliers to drive up the prices of your inputs.
Buyer Power: The power of your customers to drive down your prices.
Competitive Rivalry: The strength of competition in the industry.
The Threat of Substitution: The extent to which different products and services can be used in place of your own.
The Threat of New Entry: The ease with which new competitors can enter the market if they see that you are making good profits (and then drive your prices down).


By thinking about how each force affects you, and by identifying the strength and direction of each force, you can quickly assess the strength of your position and your ability to make a sustained profit in the industry.


You can then look at how you can affect each of the forces to move the balance of power more in your favor.

Thursday, August 24, 2006

IT companies...Services or Products... Which is better?

Products and Services require different Business Models
i. Cost Structure
ii. Level / Source of Margins
iii. Productivity
Strategies
i. Market Positioning
ii. Competition
Capabilities
i. Technology
ii. Marketing
iii. Sales
iv. Support
v. Customer Relations

Hard to be “great” at “both”?

Enterprise Software Example

· An Extreme case of the benefits from productization as
Well as the need for customization and other services

· Hopefully some lessons for firms in other industries.

Software Business Model Contrasts
Products:
Volume, Share, Scale Economies;
Platforms and standards & Incremental Upgrades.

Key: Understanding general Customer needs
Example companies: Microsoft, Adobe
Strategy Model: Printing Press, Best-Seller book (akin to conventional mass production)

Services:
Custom/Semi-customization, Scope economies
Recurring revenues, account management.

Key: Understanding Specific customer needs
Strategy Model: Bank / Asset Management (akin to conventional consulting)
(Like large number of contracts generating stream of revenue over multiple years)


Why the Great Attraction of Products versus Services

· Simple benefits of standardization and mass production (economies of scale)
Similar to other industries but to the extreme in software and other digital businesses.
Cost the same to make one copy or a million copies.

· Potentially enormous sales productivity with gross margins on product sales of up to 99%.

· If your product becomes a standard platform or a killer app, it’s like a license to print money.

· By far the preferred business model for software entrepreneurs and venture capitalists.


Business Objects

Product versus Services
Gross Margins: Direct Cost associated with selling a particular product or service.


Problems with Software Products

o Hard to write Best-Sellers or killer app.

o In bad economic times, product sales can fall off a cliff.
§ Siebel, i2, Oracle ( despite enormous sales & marketing $

o Software products can become commodities.
§ Example Average Selling price for same software license fell $1.5 million in 2000
§ To $400,000 in 2002 and less in 2004.

o Products always subject to discretionary IT spending

o Only guaranteed revenues in bad times or “the age of commoditization” may be services and maintenance.

Products Company to Services & Maintenance Company

Companies that got transitioned from Products Company to Services
& Maintenance Company in due course are
1. IBM
2. Oracle
3. Peoplesoft
4. SAP
5. Business Objects

Microsoft remains a product company with 100% revenues through product lines.

Three Business / Life cycle Models

I. Products
II. Hybrid Solutions
III. Services


Over the last decade there is a shift to service oriented among
Product oriented companies.

Flaws on product line strategy.

The Empirical Reality

Most software product companies become services or
Hybrid companies. Like it or not!

Services revenues can rise dramatically!
- in bad economic times
- over the period of life cycle

Services / Maintenance fees can double or triple
the revenues of a product firms.

Plan for Hybrid business and prepare both strategically
and operationally.

Products and Services/Maintenance Linked for Enterprise Software

New software products (license fees) the engine that
drives future services revenue.

Average 70% software life cycle costs paid out in maintenance &
Service fees.

Products from 50% to 30%


Products
Services
Maintenance
Total
Year 1
$1.00
$1.00
$0.00
$2.00
Year 2

$0.30
$0.15
$0.45
Year 3

$0.25
$0.15
$0.40
Year 4


$0.15
$0.15
Year 5


$0.15
$0.15
Total
$1.00
$1.55
$0.60
$3.15







Problems with Services

Much more labor intensive than products
Hard to scale without adding people
- (SAP example 1:1)
Hard to attract VC funding or do an IPO

Costs not as easy to control compared to standardized
Product development and production.

Low-cost competition from India and elsewhere pushing
margins down further

Wide Range in Gross Margins

Products: 85 %( i2) to 99 %( Bus Objects)
Services: 30 %( Compuware) to 61 %( Bus Objects)

Conclusion

Software product companies often unprepared to manage services
Efficiently. More difficult to drive scope Vs scale economies.